General Terms and Conditions of Sale and Use (“GTCU”).

1. Preamble

These GTCU define the terms and conditions of use of the TipMee service, accessible via the website and application (“the Platform”). They are established between Jasper Group Corporation Ltd, in its capacity as operator of the TipMee service, and its customers (the subscribing company and its employees) as well as end users. TipMee enables customers of any brand to reward and evaluate customer-facing professionals with verified reviews and digital tips. By using TipMee, companies, employees and guests unreservedly accept these GTCU, which comply with the regulations in force in the European Union, the United States and the United Kingdom.

2. Definitions

TipMee — the solution enabling customers to reward employees with digital tips and to evaluate their service. User — any person using the Platform, including guests, employees and companies. Company — any business subscribing to TipMee for its employees. TipMee QR code — the unique code assigned to each employee to receive reviews and tips; the code and the reputation behind it belong to the employee for the duration of their career.

3. Services provided

TipMee provides: collection of verified guest reviews and optional digital tips; access to performance data for employees and their managers in the form of dashboards and AI-generated reports; and management of financial transactions for employee tip payouts via Stripe Connect.

4. Plans and billing

4.1 Access to TipMee is sold as a plan, billed monthly or annually, as detailed on the pricing page. 4.2 Transaction fees may apply to tips collected, as published on the TipMee website; reviews are always free for guests and never carry a fee.

5. Data protection and confidentiality

5.1 TipMee collects only the data strictly necessary for the operation of the service. Performance data is accessible only to the employee concerned and their management. 5.2 TipMee complies with the GDPR (EU), the CCPA (United States) and the UK GDPR. 5.3 TipMee implements advanced security protocols to protect users’ personal and financial information.

6. Responsibilities and obligations

6.1 Companies and employees must provide accurate information and keep their accounts up to date. Guests agree to behave respectfully in their reviews. 6.2 TipMee acts as a technology intermediary for the collection and distribution of tips: tips are collected via Stripe and sit on TipMee’s Stripe platform balance until the employee withdraws them, from €5, via Stripe Connect to their own connected bank account. TipMee cannot be held responsible for interactions between guests and employees.

7. Payment of tips

Tips collected via TipMee settle on TipMee’s Stripe platform balance and are credited to the receiving employee. Once an employee’s balance reaches €5, they may withdraw it via Stripe Connect to their own connected bank account. Amounts collected may be subject to local taxation, which remains the responsibility of the recipient.

8. Modification of the GTCU

TipMee reserves the right to modify these terms at any time. Users will be informed of updates via the Platform.

9. Applicable law and disputes

These GTCU are governed by the laws in force in the European Union, the United States and the United Kingdom. Subscribing companies are solely responsible for compliance with local employment law. In the event of a dispute, an amicable settlement will be sought before any legal action.

10. Contact

For any questions or complaints: contact@tipmee.app · www.tipmee.app. By using TipMee you fully accept these terms and conditions.